Effective Date: 4 October 2025
Life in Byron (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [insert your URL] (“Site”).
1. Information We Collect
We collect the following types of information:
a. Information You Provide Directly
When you submit an enquiry form on our Site, we collect:
- Your name
- Your email address
- Any other information you include in your message
b. Bookings via Cloudbeds
If you book accommodation through our Site, your information is collected directly by Cloudbeds, a third-party booking platform. This may include:
- Full name
- Email address
- Phone number
- Payment and billing information
Cloudbeds is responsible for storing and processing this data according to their own Privacy Policy and terms.
2. How We Use Your Information
We use the information you provide to:
- Respond to enquiries submitted through our website
- Provide you with information about our hostel or services
- Improve our website and user experience
- Comply with legal obligations
When you fill out an enquiry form, your information is sent directly to our email inbox. We do not store this data in a database on our website. We only access it to respond to your enquiry and do not use it for marketing unless you give us permission.
We do not sell, rent, or trade your personal data to third parties.
3. Third-Party Services
We use the following third-party services:
- Cloudbeds for bookings and payment processing
- Google Reviews for customer feedback integration
These services may collect data in accordance with their own privacy policies. We are not responsible for the practices of third-party websites or services.
4. Data Security
We take reasonable steps to protect the personal data we collect. However, please note that no method of electronic transmission or storage is 100% secure.
5. Cookies and Tracking
Our Site may use cookies or similar technologies to enhance user experience. These cookies do not collect personally identifiable information.
You can control or disable cookies through your browser settings.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections or deletions of your data
- Withdraw consent for us to use your data
To make a request, please contact us using the details below.
7. Children’s Privacy
Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.
8. International Users
If you are accessing our site from outside Australia, please be aware that your information may be transferred to and processed in Australia, where our servers and team are located.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Life in Byron
58 Tennyson Street, Byron Bay NSW 2481
Australia